Admin Contact Email Address Changed but Transfer Request Continues to go to Old Email Address

When you place a request for a domain name to be transferred to SistemaHosting.com, the system retrieves the Whois Details for the domain name by connecting to port 43 on the Current Registrar's Whois Server. Once these are obtained, the system sends the Transfer Authorization Mail (containing the FOA, or Form of Authorization) to the Administrative Contact, as seen therein.

If the email was not received by the Admin Contact, you can click Resend Authorization Request in your Control Panel, whereupon the system sends the email to the same email address, retrieved as mentioned above.

However, if you were to change the Administrative Contact email address for your domain name after the authorization email was sent, attempting to Resend Authorization Request would still send the email to the old address.

As such, if you want the Authorization Mail to be sent to a different email address, the only possible method is to:

  1. Contact our Support Team at http://www.sistemahosting.com/soporte.htm and ask them to cancel the Transfer Request.

  2. Modify the Admin Contact email address at the Current registrar.

  3. Reinitiate the Transfer Request from within your Control Panel.